Most unused items purchased are backed by a full 14 day money back guarantee. If for any cause you are unhappy with your purchase within 14 days of receiving the item/items please notify us and we will gladly issue you an RA number. any items sent back without an RA number issued by us will be refused. Items sent back missing parts, pieces, documents, or instructions may be discipline to a 15 % or more, restocking tip. Any items sent back that receive wrong, you will be creditworthy to file any claim as you are the shipper. Be certain when shipping items back that they are properly packaged to ensure safe transit. The packaging we use to ship your buy are only intended to travel from our location to yours. You may need to use new packaging when returning items to ensure safe passage. Made to order items are made one at a time per customers orders. These made to order items do not have a return policy as they are specifically made for customers orders. We have the properly to refuse or deny a return for any reason we deem necessary. Keep in mind we are a little commercial enterprise and are fair merchants. We are happy to work out any questions or issues you may have on items purchased within reason. Items used for domestic fowl such as pluckers, coops, incubators, feeders, waterers, can not be returned in the mail once they have been used and placed in an sphere with poultry, as it can contain disease or faecal matter.
Warranty:
All Rite Farm Products mark items are backed by a 1 year guarantee. All other brands are covered by the terms of there manufactures respected guarantee. The guarantee is a parts only guarantee and covers only manufactures defects. Should the item or a part of an token be defective we will replace the whole or replace the defective part under guarantee once we have determined it is a manufactures defect. The guarantee does not cover acts of God, acts from predators, or items that were damaged from pervert or mistreat. It is up to the customer to use all items purchased in the adjust manner. All items being used outdoors such as coops, runs, broiler pens, pluckers, scalders, must be placed in an area safe from weave and any weather that can cause damage. It is up to the customer to choose safe outdoor locations for placing such items away from wind instrument, weather, and predators. Outdoor items such as coops, runs, and pens that are placed in locations with any wind must be anchored to the grind with stakes, with slant, or with earth anchors to secure to ground. Most coops and runs we sell are lightweight and must be placed in a not blowy 5mph or less, not predator location for this argue. Items damaged because of weather or poultry killed by predators are never covered under any guarantee and it is up to the user of the item to protect the item and the animals inside of it. many items are needed to care for poultry, rabbits, and other livestock. The shelter or chicken coop is merely one detail. Items such as fences, electric fences, earth anchors, defender animals, proper run and watering systems must all be in place anterior to owning livestock in order to care for them by rights. even with all systems correctly in place acts of God can happen and accidents can occur. Non of which are covered under any guarantee.
