She had no mind there was perturb brew in her own kitchen. Her daughter suffered because of it. life with a toddler is busy. just try to keep up with 3-year-old Cadence Galloway. It ‘s why her ma, Rachel Stigler, needs a batch of coffee. “ I guess with the new machines, we all fair kind of simulate they ‘re safer, ” Stigler said. “ We ‘ve never had any issues. ”
For five years, her Keurig Mini coffee manufacturer made it easy to start the day, until one day last November.
PHOTOS: Round Rock girl suffers burns after Keurig incident, mom says
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“ I turned my back to grab something off the counter. The next matter I hear is her screaming and the coffee machine was dispersing hot water and hot coffee bean, about like it exploded, ” she said. “ It had covered her from her grimace down. ” cadence suffered first- and second-degree burns to her face and neck. “ It burned me and hurt, ” Cadence told KVUE. “ It ‘s apparently happened to people before, ” Stigler said.
READ: Statement of Commissioners Adler, Kaye, and Robinson Regarding The Civil Penalty Settlement Agreement with Keurig Green Mountain, Inc. | Government | Politics
On Feb. 15, 2017, the Commission voted 4‐1 to provisionally accept a liquidation with Keurig Green Mountain, Inc. to pay a civil penalty of $ 5.8 million to resolve CPSC staff allegations that Keurig wittingly failed to report a defect with its MINI Plus single‐serve brewing systems ( “ Brewers ” ) that caused hot water and chocolate grounds to spray out and burn unsuspecting consumers .
According to the Consumer Product Safety Commission, it ‘s happened approximately 200 times, injuring at least 100 people. The Keurig Mini had actually been recalled in 2014.
“ I did n’t know about any recall, ” Stigler said. “ The recall system needs to be far better than it is today. right now it leaves people at risk of getting hurt or killed, ” said William Wallace, the home and condom policy director for Consumer Reports.
A legal loophole in the recall system
He said share of the problem is a controversial law, Section 6b, that sometimes prevents the CPSC from releasing company- and product-specific information, flush when the products are connected to injuries or deaths.
“ Every product recall is topic to negotiation between the companies and the government, ” Wallace said.
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It is not that way with cable car or food recalls.
“ It ‘s the textbook definition of the fox guarding the chicken coop, ” Wallace said. The Consumer Product Safety Commission found that Keurig knew “ a hundred customers had suffered burn‐related injuries to their faces, hands, and bodies. ” And the company “ miss opportunities to report ” problems including “ two requests by a retailer for Keurig to undertake a product safety investigation. ” It took four years for Keurig to notify the CPSC of those issues. And alone then in 2014 did the caller agree to issue a recall. The CPSC fined Keurig $ 5.8 million – the second-highest penalty ever – and then in a letter pointed out that “ this penalty is not sufficient to deter Keurig or anyone else from delaying reports of dangerous products to the means. It surely makes the hazard of a penalty look worth the reward of greater profits from delayed reports. ” “ We need this agency to be able to protect the populace and to protect children cursorily and in a very impregnable way and right now it just ca n’t do that, ” Wallace said. “ I guess I thought if ever my daughter was burned by something it was because she pulled something on peak of her, not because it expelled or exploded fluent onto her. I never imagined this would happen, ” Stigler said. She contacted Keurig and the company sent her a new coffee bean maker. Kate Gilroy, the conductor for corporate communications at Keurig, provided KVUE the watch statement : “ Thanks for reaching out and giving us the opportunity to respond. The base hit and satisfaction of Keurig Dr Pepper consumers is our crown precedence. We are in communication with Ms. Stigler, and we ’ rhenium taking this write out very badly. I can confirm that the K10 MINI Plus Brewer in Ms. Stigler ’ s home was separate of a voluntary recall announced in 2014. At that time, we reported that hot liquid could escape from certain MINI Plus Brewing System units during habit. We notified the Consumer Product Safety Commission and took action to inform consumers, providing absolve compensate kits to resolve the potential publish. To date, we ’ ve received a belittled total of incident reports related to our older K10 MINI Plus model relative to the more than 7 million count of units previously sold in the U.S. and Canada. We continually work to improve the performance of our products, and all of our brewers manufactured after July 2014 are not affected by this issue.
For any consumers who are concerned that their brewer is among those units potentially affected, please call Keurig Consumer Care at ( 866 ) 901-2739. ” cadence is doing better. “ She still has some scar, ” said Stigler. The integral process has been a wakeup call for Stigler. “ I am a little bit more timid in our routines. We trust in these products and we still have to be cautious, ” she said.
Only 7% of recalled products are returned
The CPSC admits lone about 7 % of remember products ever get turned back in. sol here ‘s what you need to remember. When you buy a product, register it. That allows companies to notify you of problems. And if you have an older Keurig MINI plus brewer, call Keurig Consumer Care at 866-901-2739.
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You can search all product recalls on-line.
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